Signal Life Coaching Ltd Privacy Policy

Signal Life Coaching Ltd ("Signal", "we", "us", "our") is committed to protecting your privacy and handling your personal information transparently and securely. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access our website, create an account, book coaching sessions, or otherwise interact with the Signal Life Coaching platform.

1. Company Information

Signal Life Coaching Ltd is registered in England and Wales. Signal operates a global online marketplace that connects users with independent life coaches.

2. Data Controller

Signal Life Coaching Ltd acts as the data controller for personal information collected through the Signal platform.

3. Personal Information We Collect

Information you provide may include:

• Full name
• Email address
• Phone number
• Account login details
• Booking and session information
• Customer support communications

If you apply to become a coach on the platform, we also collect:

• Professional certification, accreditation and training documents
• One identity document, so that we can verify you are who you say you are. We accept a passport, a national identity card, or a driving licence.

Identity and certification documents are held in private, encrypted storage that is not publicly accessible. They are never displayed on your public coach profile and are never visible to clients or to other coaches. They can be viewed only by Signal staff carrying out verification, through links that expire after fifteen minutes. Your identity document is used solely to complete that verification and for no other purpose.

Automatically collected information may include:

• IP address
• Device and browser type
• Platform usage activity
• Cookies and tracking technologies

4. Payment Information

Payments on the platform are processed securely through Stripe. Signal Life Coaching Ltd does not store credit card numbers or full payment details.

5. How We Use Personal Data

• Create and manage your account
• Match clients with suitable coaches
• Process payments and bookings
• Provide customer support
• Send session confirmations and reminders
• Verify the identity and professional credentials of coaches
• Improve platform performance and user experience
• Detect fraud, abuse, or security issues
• Comply with legal obligations

6. Legal Basis for Processing (UK GDPR)

• Contractual necessity – providing the services you request
• Legitimate interests – improving the platform, verifying coaches, and ensuring safety
• Consent – optional communications and cookies
• Legal obligations – compliance with applicable laws

7. Sharing of Personal Data

Your data may be shared with:

• Independent coaches when you book sessions
• Payment processors such as Stripe
• Email delivery providers such as Resend
• Hosting providers and analytics services
• Regulatory authorities where required by law

Coach identity and verification documents are not shared with any of the above. They remain within Signal's own private storage and are seen only by Signal staff carrying out verification, except where disclosure is required by law.

8. International Data Transfers

As a global platform, Signal may transfer personal data outside the United Kingdom. Where such transfers occur, appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms are implemented.

9. Data Retention

Personal data is retained only as long as necessary to provide services, maintain accounts, comply with legal obligations, resolve disputes, and enforce agreements.

Coach identity documents are retained only while you hold a coach account with Signal, and are deleted when that account is closed. Once your verification is complete you may ask us to delete your identity document at any time by emailing info@signallifecoaching.com.

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Access personal data
• Correct inaccurate data
• Request deletion of personal data
• Restrict or object to processing
• Request data portability
• Withdraw consent where applicable

11. Security Measures

Signal implements appropriate technical and organisational security measures including encrypted communications, secure hosting infrastructure, and access controls.

Documents you upload are encrypted at rest and held in private storage with public access disabled. They are retrieved only through short-lived links generated for authorised Signal personnel, and access to verification documents is limited to staff who need it in order to carry out verification.

12. Independent Coaches

Coaches on the Signal platform operate as independent professionals. Information shared directly with coaches during sessions may be processed independently by those coaches.

13. Children's Privacy

The Signal platform is intended only for individuals aged 18 or older. We do not knowingly collect personal information from children.

14. Cookies and Tracking Technologies

Signal uses cookies and similar technologies to improve functionality, understand platform usage, and enhance user experience.

15. Changes to This Privacy Policy

Signal may update this Privacy Policy periodically. Updated versions will be posted on the website with a revised "Last Updated" date.

16. Contact

For privacy questions or requests please contact: support@signallifecoaching.com